Shipping Policy
At New Family Journey Shop, we partner with trusted fulfillment providers—to bring you inspiring, faith-filled products and meaningful gifts for your family journey.
We appreciate your trust and want to be fully transparent about how and when your items will arrive.
đź•’ Processing Time
- Apparel, Mugs, Totes, etc.:
Orders are typically processed within 2–5 business days. - Planners, Stationery, Gifts, etc.:
Orders may take 3–7 business days to process before shipping.
Depending on the products in your order, items may arrive in separate packages.
đźšš Shipping Times
Estimated shipping times may vary based on product type and your location:
| Shipping Source | Region | Estimated Delivery Time |
|---|---|---|
| Apparel, Mugs, Totes, etc | U.S. | 5–10 business days |
| Planners, Stationery, Gifts, etc. | U.S. | 7–12 business days |
Please note: Some items may ship separately if fulfilled by different partners.
🌍 International Shipping
We do not ship internationally at the moment.
📦 Multiple Shipments
If you’ve ordered products from two different vendors, you may receive your order in multiple packages at different times. Don’t worry—this is completely normal!
📦 Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with tracking information. Please allow a few days for tracking to update once the package has been picked up.
âť— Delays
While we aim to deliver orders promptly, delays may occur due to:
- Holidays
- Natural events
- Carrier or customs issues
We’ll do our best to keep you informed if we notice any unexpected changes.
📬 Questions?
If your order hasn’t arrived within the estimated time or if you have any concerns, please reach out to us at:
✉️ hello@newfamilyjourney.com
Thank you for shopping with us and being a part of the New Family Journey community!
We’re honored to support you with products that inspire, uplift, and bring joy to your home.